Changing the world of consumer debt for good.
Give your customers personalised experiences to manage their debt, their way.
Our AI-powered solution enables future thinking organisations with a better alternative to traditional debt collection.
Trusted by organisations around the world
A new generation collections partner
With compliance and intelligence at its core, Collect outperforms the competition up to 40% - with an unmatched debt collection customer experience.
- 150%
- Higher engagement
- 0 in 5
- Customers resolve independently
- 1500+
- 5 star Google reviews
Combining people + AI into one holistic solution
Borderless
With built-in compliance, Collect adheres to local regulations in the United Kingdom, United States, Canada, Australia and New Zealand, enabling your organisation with one multi-lingual collections voice.
Scalable
Unlike contact-centre based collections, Collect scales in real-time with unlimited referral capacity, ensuring every single customer receives the same level of dedicated care and attention.
Intelligent
Conversational AI writes for each unique customer. Machine learning predicts the real-time omnichannel collections strategy they’ll engage with. Based on over 800 million data points, our models know the collections needs of every person, everywhere.
Experience
86% of customers manage their accounts independently, without any agent contact. For those who choose to get in touch, Collect is backed by a friendly 5 star team that genuinely cares - with no automated diallers or misaligned incentives.
Collections for future-thinking organisations
- If you:
- Use third-party collections agencies
- Have increasing volumes of customers missing payments
- Want to collect debt from unsecured consumer credit products
- Care about the experience you’re providing to customers in debt
- We’re in your corner. Let’s talk!
- If you:
- Are looking for a BPO or contact centre-based traditional collections agency
- Are looking for a white label provider or internal collections software
- Want to collect secured or commercial debt
- Want to control the collections strategy applied to your accounts
- Our solution may not be a fit for you, but we encourage you to check out the following resources:
- AI debt collection vs. traditional methods: what's different? Improving collections strategy by 30% with machine learning Debt collection software or debt collection agency?
How 3 in 4 Snap customers resolve their accounts with Collect
- 1%
- Higher liquidation
- 1%
- Email open rate
- 1%
- Spanish customers
“InDebted’s digital debt collection is key to how we support Snap customers who fall behind. They’re the only collections partner who can communicate in the second-most common language, Spanish, with an omnichannel voice & digital offering. With continually high performance and a constant focus on customer experience, we know their quick and easy solution has our customers’ backs.”
— Todd Johnsen, Director, Vendor Management, Snap Finance
— Todd Johnsen, Director, Vendor Management, Snap Finance
An experience your customers actually want to engage with
Reduce complaints, improve compliance, and retain customer lifetime value.
5.0
Google review
I was so surprised how easy and user-friendly it was to set up a payment plan. However, I was even more surprised by how helpful the live chat was. Nhie was efficient and amiable, and helped resolve everything super fast. Totally changed my perspective of debt resolution.
5.0
Google review
I wish every company used you guys. Debt collection is never an enjoyable experience, especially since it usually happens when you’re at your lowest, but you have made it simple and painless. I felt encouraged—not pushed—to resolve this.
Supercharge your collections backbone
- One solution .
- Higher performance .
- Engaged customers .
