Now more than ever, it’s time for credit providers to reassess their collections strategy to ensure it can withstand the flow on effects of a few tumultuous years going into 2024. Keep reading to learn how to prepare, what’s in store, and our expert tips.
Better Debt
Bringing together all corners of collections to share market insights and new perspectives, Better Debt shines a light on advancement and innovation in our industry. Watch past recordings or see future events to join the conversation live
AI and Machine Learning Masterclass
Where do you start with implementing AI in Financial Services? Uncover everything you need to know straight from the experts, in this essential Masterclass. With Jo, Duhita, Josh & Mike
Scaling a global collections function
If you're thinking about scaling your collections, this episode is for you. Hear from scaling experts Klarna, on how they built their collections function from the ground up to then expand across continents. With Jan, Josh & Hugo
Supporting borrowers in a shifting economy
Unpack what the shifting macroeconomic environment in the United States means for both creditors and collections. Joined by Transunion's Dan Simmons. With Dan, Josh, Laura & Tim
Our Collections insights
Guides, resources and data you can use to take your collections to the next level
6
min read5 signs your business is ready for a collections agency
Finding it tougher to chase customers? Or are you writing-off more bad debt? Take a look at the top five signs that mean it’s time to engage a debt collection agency.
4
min readHow to recover revenue on outstanding subscription payments
On average, your subscription business loses almost 10% of revenue each year due to outstanding payments. Start reducing the impact on your bottom line with our outstanding payments strategy.
4
min readUK recession in 2024: How can collections support customers through tough times?
With more people likely to miss payments and slip into defaults, how can collections work with customers to find a way forward?
Client stories
Read our Client Success stories and discover why InDebted is the collections partner for leading organisations
Product blog
Keeping you in the loop with our product releases, performance updates, and future plans
1
min readHow we use AI to increase email payments by 32%
Collections communications not landing with customers? See how AI-written collections emails increase payment conversions by 32%.
4
min readThe ins and outs of our Product Roadmap
Get the inside scoop on what's in store for our product, Collect this year.
4
min readWhy 86% of customers prefer to self-serve in debt collection
Stay on hold or do it yourself? Self-serve is the new standard in debt collection. See why it’s a win-win for your customers, and your business.
Newsroom
Stay on top of our big news, announcements and recent media coverage
Strengthening our Legal, Risk and Compliance function
We’re proud to have not just one, but two highly regarded leaders in the Risk, Compliance & Legal remit at InDebted. Laura White has joined InDebted as Chief Risk and Compliance Officer, while Tim Collins has been appointed as General Counsel.
InDebted completes acquisition of Reminda, reigniting global M&A strategy
InDebted has announced the completion of its agreement to acquire Reminda, a leading debt collection agency headquartered in Sydney.
InDebted launches into the UK, finding that 2 in 3 Brits dealing with existing debt collectors experience “stressful” treatment
Read findings from new research that highlights the impact of the broken debt collection industry in the UK on consumers
Inside InDebted
Stories about our team, culture, and purpose to change the world of consumer debt collection for good
How we built a 5-star Customer Experience team
Traditional debt collection isn’t renowned for a great customer experience, but at InDebted it’s core to what we do.Changing the debt collection industry for good, one positive experience at a time
Read why 2,000 customers rate InDebted as the top collections agency in the worldReflecting on 20 years in the collections industry and embracing a new chapter
With almost two decades of experience, read Tracy Glen’s reflections on her time in collections and where the industry is headed