Better Debt
Description
Implementing new and innovative collections solutions is a big leap for many organisations. But there’s no time like the present, and customer preferences are clear - digital, personalised solutions are here to stay.
By diversifying your collections operation, you can improve your customer experience, minimise risk, and innovate your collections - all while maximising your recoveries to new heights.
Learn from someone who’s done it all before, as Justin Parker from 2nd Order Solutions (previously, Upstart, SoFi, Synchrony and CitiBank) joins this episode of Better Debt to share how you can:
- Vendor selection: How to know when it’s the right time to partner with an external agency, screen potential partners for alignment to your values & business goals, or diversify your existing collections panel to bring fresh expertise and try new ways of engaging customers
- Vendor management: How to drive performance through KPIs and healthy competition such as scorecard methodology for your collections partners
- Vendor strategy: How to implement a champion/challenger approach to put your existing suppliers to the test and compare digital and traditional channels
