As the Head of Customer Excellence, you will oversee the program of work across training, process management, systems and quality to ensure our team delivers exceptional support for our customers. You will drive continuous process excellence and improvement and collaborate with other leadership roles to execute key initiatives such as new market launches and business integrations. If you thrive in a fast-paced environment, excel at process improvement, and are motivated by the opportunity to innovate and enhance customer experiences, this role is the perfect fit for you.

As the Head of Customer Excellence, you will oversee the program of work across training, process management, systems and quality to ensure our team delivers exceptional support for our customers. You will drive continuous process excellence and improvement and collaborate with other leadership roles to execute key initiatives such as new market launches and business integrations. If you thrive in a fast-paced environment, excel at process improvement, and are motivated by the opportunity to innovate and enhance customer experiences, this role is the perfect fit for you.

As a Customer Experience Collections Lead, you will play a pivotal role in developing and optimising our agent-led collections operations across both digital and voice channels on a global scale. This role demands a strong focus on driving collection performance, enhancing operational efficiency, and elevating customer satisfaction. You will be responsible for overseeing negotiations and payment scripting, ensuring compliance, and facilitating effective training programs for agents and team leaders. If you thrive in a fast-paced environment, see challenges as opportunities to innovate, are motivated by the chance to build something exceptional and revolutionise the world of debt recovery for good, and delight in the growth and success of your team, then this is the perfect opportunity for you.

About InDebtedInDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.

About InDebtedInDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.

  Our Customer function is inherently customer obsessed and is accountable for providing a remarkable customer experience that is critical to the growth of the business. As part of this team, our Customer Experience Specialists ensure a positive end-to-end customer journey to promote loyalty, customer retention, and brand advocacy.As a Customer Experience Voice Specialist,  you will manage and oversee the collection of outstanding accounts receivable from customers on our core business platform. This role involves working closely with team members and customers to ensure timely payment of early and late stage delinquencies with a focus on regulated and non regulated debt. You will also mentor junior Customer Experience Specialists and support the Collections Manager in optimising collection processes. If you thrive in a fast-paced environment, see challenges as opportunities to innovate, and delight in the growth and success of your team and the adulation of your customers, then this is the perfect fit for you.

About InDebtedInDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.

About InDebtedInDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.The Role: As the Director of Engineering you will lead a global engineering team dedicated to advancing our product strategy for Collect. This role oversees engineers working on client, customer, and internal innovations, collaborating with product leadership, and other stakeholders to deliver solutions that drive InDebted’s growth, client and customer satisfaction.

About InDebtedInDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.The Role: As the Director of Engineering you will lead a global engineering team dedicated to advancing our product strategy for Collect. This role oversees engineers working on client, customer, and internal innovations, collaborating with product leadership, and other stakeholders to deliver solutions that drive InDebted’s growth, client and customer satisfaction.

About InDebtedInDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.The Role: As the Director of Engineering you will lead a global engineering team dedicated to advancing our product strategy for Collect. This role oversees engineers working on client, customer, and internal innovations, collaborating with product leadership, and other stakeholders to deliver solutions that drive InDebted’s growth, client and customer satisfaction.

About InDebtedInDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.We are in the look out for exceptional people to connect with to join us in our journey toward becoming the default debt collection fintech, globally.

About InDebted: InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.About the Role: We are looking for an experienced Senior Data Analyst to join our growing team of data experts. Senior Data Analyst will be responsible for providing technical expertise to the team as well as delivering sophisticated reporting, analysis and building tracking tools to understand performance drivers. The ideal candidate is an experienced senior data analyst and data wrangler who enjoys automation, providing outside of the box solutions to data problems, report creation, forecasting, predictive modelling and insights generation. You must be a self-motivator, should enjoy training and developing others, and should be able to work independently. You will play a key role in our organisation's data-driven decision-making process.Your primary responsibility will be to collaborate with key stakeholders, conduct in-depth research and provide actionable recommendations. Reporting to Analytics Lead, you will work closely with the data team to ensure successful execution of insights, with a focus on long-term initiatives and recurring responsibilities. 

About InDebtedInDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.How we workWe have a lightweight process. We do pair programming and we have a strong focus on knowledge sharing. Our teams are self-organised and cross functional.What We NeedWe're seeking a seasoned Software Engineer with a passion for innovation and a knack for problem-solving in a high-velocity environment. Here’s what we expect from our ideal candidate:

About InDebtedInDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.How we workWe have a lightweight process. We do pair programming and we have a strong focus on knowledge sharing. Our teams are self-organised and cross functional.What We NeedWe're seeking a seasoned Software Engineer with a passion for innovation and a knack for problem-solving in a high-velocity environment. Here’s what we expect from our ideal candidate:

About InDebtedInDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.How we workWe have a lightweight process. We do pair programming and we have a strong focus on knowledge sharing. Our teams are self-organised and cross functional.What We NeedWe're seeking a seasoned Software Engineer with a passion for innovation and a knack for problem-solving in a high-velocity environment. Here’s what we expect from our ideal candidate:

About InDebtedInDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.About the roleWe are looking for an Accountant to join our global Finance team. Our global Finance team primarily works in Australian Eastern Standard Time (GMT + 10) so some overlap between your day and ours would be ideal.As a remote company, we look for folks who can adapt and learn quickly, are eager to work in a fast-paced environment, have excellent attention to detail, great communication and time management skills.The Accountant will have responsibility for the day to day accounting activities, supporting the business as a whole. The role will report to the Junior Controller and has scope to grow as the business scales

About InDebtedInDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.Role Overview: The Group Controller will be responsible for overseeing the financial operations of all entities within the group, ensuring accurate and timely financial reporting, compliance with international accounting standards and local GAAPs, and efficient financial management. The Group Controller will lead a finance operations team of 14, with three direct reports, one of whom manages payroll. This role requires strong technical accounting knowledge, leadership, and the ability to operate in a complex international environment.

About InDebtedInDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.

About InDebtedInDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.About the Role:We are seeking a diligent and experienced Quality Analyst to join our Team . This role focuses on evaluating digital and voice interactions to ensure compliance with consumer protection laws and meet client requirements. The Quality Analyst will play a vital role in maintaining ethical practices and high-quality service delivery.

About InDebtedInDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.About the Role:We are looking for a Senior Web Developer. This role sits in InDebted’s Marketing team, reporting into our Marketing Operations Lead. You’ll be working collaboratively to build a high performing website by applying best practices in delivering code of the very highest standard, fully tested and debugged.

About InDebtedInDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.Role OverviewJoin us as a Customer Account Manager where you will play a pivotal role in transforming the way we handle debt recovery and customer experiences with debt. Utilise your exceptional verbal and written communication skills to engage customers empathetically and negotiate optimal repayment solutions that respect their circumstances and meet our customers needs.

About InDebtedInDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.Role OverviewThe Team Leader supports and assists in the daily operations of the collections team, ensuring efficient processes, strong team performance, and adherence to regulations and policies. This role steps in to oversee team activities and uphold standards. The role is responsible for creating an inspiring and results-driven team environment, setting clear goals, and motivating the team to achieve targets.