Credit Guide - Australia

CREDIT GUIDE

We’re a new kind of debt collector - a better kind. We’re here to help you to resolve your debt in a way that works for you. Don’t believe us? Check out our Google reviews - we’re rated 5 stars by thousands of real people just like you.

Companies who care about their customers partner with InDebted to help them easily resolve their debt. It’s likely that you’ve missed a payment or bill with one of the companies that we partner with.

We’ve been appointed to collect an overdue balance on behalf of the creditor named on our communications to you.

How we help

Flexible ways to resolve

Pay in full - pay the entire amount owed today, or at a later date.

Instalments - set up a payment plan with affordable weekly, fortnightly or monthly repayments

Settle with a discount - you may be eligible to clear your debt for a reduction on your total balance owed

Raise a dispute - If something doesn’t look right, we will work with you to resolve the matter. Learn more about how to lodge a dispute here

Do it how you want

Resolve your account online - you can resolve your account at any time without needing to speak to anyone. Simply log in to our online customer portal to view your options or make a payment. You can find your secure login url in your most recent communication from InDebted, or click here.

Contact us - Our team is available Monday-Friday and Saturday between 8:00AM to 8:00PM. You can get in touch by:

• Click here to submit this form
• Text or call our team on 0488 811 361
• Or click the live chat icon on the bottom of your screen to start a conversation with our team.

OUR INTERNAL DISPUTE RESOLUTION SCHEME

If you have any concerns or with to make a complaint about the services, we have provided you or our conduct, please contact our complaints department on:

T: 0488 811 361
E: feedback@indebted.co

Or write to:

Three International Towers
300 Barangaroo Avenue
SYDNEY NSW 2000
Australia

You may also choose to get in touch with any InDebted representative, and your complaint will be referred directly to the correct team.

We will attempt to resolve any complaint we receive as soon as possible. This way we can ensure that we are performing our services to all our customers to the high standard we pride ourselves with and reduce the chance of having any complaint escalated.

OUR EXTERNAL DISPUTE RESOLUTION SCHEME

If we do not reach a resolution that you are happy with, or if you wish to contact a third party relating to a complaint you may have, our External Dispute Resolution (“EDR”) scheme with the Australian Financial Complaints Authority (AFCA) can provide you with free assistance. You can Contact AFCA on:

T: 1800 931 678
F: 03 9613 6399
E: info@afca.org.au
W: www.afca.org.au
P: GPO BOX 3 MELBOURNE VIC 3001

Questions?

Feel free to contact us at any time with the details listed above. We are happy to help you with any questions you might have.