About UsInDebted is changing the world of consumer debt collection for good. We’ve disrupted the traditional debt collection industry by providing businesses with a better way to support overdue customers to get back on track. Our solution is product-led, driven by AI and ML, and places customer experience at the core.We’re fully remote, with a team of over 300 people living and working all around the world. Founded in Australia, we’ve since expanded into the United States, United Kingdom, Canada, and New Zealand. We’ve doubled our revenue year over year, with significant growth on the horizon. Now is an incredible time to join the team as we continue on our mission to help millions of consumers resolve debt, better.

  Our Customer function is inherently customer obsessed and is accountable for providing a remarkable customer experience that is critical to the growth of the business. As part of this team, our Customer Experience specialists ensure a positive end-to-end customer journey to promote loyalty, customer retention, and brand advocacy.As a Senior Collection Agent, you will manage and oversee the collection of outstanding accounts receivable from customers on our acquired business platform. This role involves working closely with team members and customers to ensure timely payment of early and late stage delinquencies with a focus on personal loan and automotive loan products. You will also mentor junior collection agents and support the Collections Manager in optimising collection processes. If you thrive in a fast-paced environment, see challenges as opportunities to innovate, and delight in the growth and success of your team and the adulation of your customers, then this is the perfect fit for you.

About UsInDebted is changing the world of consumer debt collection for good. We’ve disrupted the traditional debt collection industry by providing businesses with a better way to support overdue customers to get back on track. Our solution is product-led, driven by AI and ML, and places customer experience at the core.We’re fully remote, with a team of over 300 people living and working all around the world. Founded in Australia, we’ve since expanded into the United States, United Kingdom, Canada, and New Zealand. We’ve doubled our revenue year over year, with significant growth on the horizon. Now is an incredible time to join the team as we continue on our mission to help millions of consumers resolve debt, better.

 The Data team at InDebted focuses on developing machine learning models, AI solutions, BI solutions and data transformation processes to accelerate our disruption of the traditional debt collection industry. By utilising the rich datasets we have accumulated from communicating with our customers via digital-first channels and other innovations, we are able to efficiently deliver significantly better collections performance results compared to our peers.Being a member of our Research and Development team, you will work in close collaboration with different departments to provide support to both internal and external stakeholders. As the Senior Analytics Engineer, you will be instrumental in developing and deploying custom reporting data pipelines and file integration solutions.

Summary Description: We are at the forefront of revolutionising our industry by leveraging machine learning models, data-driven approaches, and innovative technology to accelerate our disruption of the traditional debt collection industry. By utilising the rich datasets we have accumulated from communicating with our customers via digital-first channels and other innovations, we are able to efficiently deliver significantly better results compared to our industry peers.We are seeking a passionate and experienced Senior Data Scientist with a minimum of 3-5 years of experience who can leverage their skills to drive business value by improving our key success metrics. You will play a vital role in developing machine learning and conversational AI solutions to resolve complex business problems, such as enhancing customer engagement, improving operational efficiency and improving collection performance. This involves end-to-end project management, ranging from the conceptualisation and innovation of solutions to the sourcing and processing of data, and to the development, deployment, and monitoring of machine learning models.

The Head of Disputes Management, is a new role responsible for leading the strategy and execution of the Disputes Handling process for  InDebted’s American operations . This role supports InDebted’s ability to satisfy regulatory expectations while providing a high quality consumer experience. The role will lead the design and implementation of a robust and scalable dispute handling process.  This role will drive both the strategy and business metrics for disputes handling and ensure process rigor and governance.  This role will report directly to the Chief Risk and Compliance Officer.