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Debt collection in 2025: trends, technologies and opportunities
Key predictions and expert insights on where the collections industry is headed in 2025.
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The collections backbone for leading organisations

Collect supports businesses around the world with a better way to recover their overdue accounts.

“As a global debt collection agency, partnering with InDebted has saved us the time, cost and inefficiencies of needing a new supplier in every region. InDebted is a key part of us delivering our customers a better way to shop, globally.” — Jan Hansson - VP, Collections

How Trustly maintained collections performance while increasing referrals 12x What happens when account volumes suddenly surge? See how Trustly scales collections in real-time, and maintains performance. Account volumes in flux? See how Trustly maintain collections performance with a 12x increase in referral volumes.

Financial Services

How 3 in 4 Snap customers resolve their accounts with InDebted’s digital-first collections See how Snap Finance support their customers across the United States, in their preferred languages with digital-first collections. See how Snap Finance offer multilingual, digital-first collections, supporting their customers across the United States.

Financial Services

How Klarna integrates with InDebted as their preferred collections agency in multiple markets How Klarna integrates with InDebted in Australia, Canada, New Zealand and the United States to support their customers with a better way to shop globally. Leading buy now pay later provider expands into new markets with custom API integration developed by intelligent debt collection

How InDebted’s intelligent collections outperformed a traditional agency by 40% How Cash Converters increased their liquidation rates by 40% using intelligent debt collection. Leading Australian personal finance and second-hand retailer increases liquidation rates by 40% with intelligent debt collection

Cash Converters

Personal Finance

How a digital-first, omnichannel debt collection strategy performs with post-charge off accounts There’s a misconception that the older the debt, the harder it is to recover. What if the problem isn’t the age of the debt, but the strategy itself? Struggling to collect on old accounts? See how a digital-first omnichannel debt collection strategy performs with post-charge off accounts, with one of the largest United States debt buyers.

How InDebted powers the BNPL industry’s strongest collections performance Here's how one of the world's largest BNPL providers uses intelligent debt collection to maximise liquidation, and customer experience. How digital-first collections in the buy-now-pay-later industry maintain positive customer experiences

How InDebted’s digital-first, self-serve product supports Energy sector customers Our client is the UK’s most awarded energy supplier, powering homes and businesses with 100% green electricity. How to collect overdue accounts in the energy sector with a digital-first approach

InDebted’s real time scalability with leading BNPL provider InDebted partners with a publicly-listed BNPL provider whose mission is to power an economy in which everyone wins Collections for fintech buy now pay later providers that scales across regions, and volume

We make debt recovery borderless, frictionless and empowering, creating engaged customers who manage their repayments faster and more sustainably.

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