Omnichannel debt collection
Make it faster and easier for customers to get back on track with a frictionless omnichannel experience.
See omnichannel in action0%
Higher engagement than voice based strategies
Inbound and outbound, voice and digital. Omnichannel debt collection maximises every single customer touchpoint to drive higher liquidation.
Engage customers on the channels they prefer
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Streamline your customer experience
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Omnichannel means being available to support consumers through a variety of channels. This includes webchat, phone, email, SMS, and self-serve functionality. But it doesn’t stop there - what makes omnichannel different from simply offering two or more communications channels lies in the consistency of the experience. True omnichannel enables customers to continue the conversation exactly where they left off. If their last contact was an email, the agent answering their call should be able to see their full contact history, supporting the customer to a seamless resolution.
See it in fullIn traditional third party debt collection, 78% of calls are blocked. Using multiple channels to engage customers is now a non-negotiable for any modern collections department. And in every interaction, customers expect you to know their journey so far to provide individualised support. Omnichannel debt collection enables you to continue the conversation with a customer, regardless of what channel they use to engage. The result? Faster resolution, a connected experience and engaged customers.
See it in fullOur omnichannel debt collection has three core pillars.
1. Personalised outbound communication
No two customers are the same, why would their collections journey be? We use machine learning and artificial intelligence to inform every aspect of our outbound communication. Our models create a unique experience for each individual, based on their personal preferences and behaviour. Down to the time a message is sent, all touchpoints are maximised to craft a collections journey that customers want to engage with.
2. Customer experience
To support those who need a helping hand, our specialist Customer Experience team is available globally across all voice and digital channels. With over 2300 5* reviews from customers across the world, they’re always ready to help customers turn things around.
3. Self-serve customer portal
86% of customers referred to InDebted get back on track independently, using our customer portal. More than just a payment platform, it lets customers manage their account end-to-end at their convenience - without the barrier of speaking to an agent first. This lets us get out of the way, so customers can get back on track.
Simplifying collections for global businesses
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