Based on our analysis of key market trends, and supplemented by insights from industry leaders and experts who are actively shaping the future of collections, here are our predictions for how the debt collection industry will evolve in 2025. We hope it’ll help you to plan effectively for the year ahead.
Better Debt
Bringing together all corners of collections to share market insights and new perspectives, Better Debt shines a light on advancement and innovation in our industry. Watch past recordings or see future events to join the conversation live
US politics & regulation: what collection leaders need to prepare for 2025
How are recent political events and regulatory updates going to affect the US collections landscape? Find out in this episode. With Josh & Laura
Get to know Kristyn Leffler, InDebted's new Chief Product Officer
Join InDebted's CEO Josh Foreman in conversation with Kristyn Leffler, our newly appointed Chief Product Officer, as they explore her vision for product innovation and global growth at InDebted. With Josh & Kristyn
Innovating and diversifying your collections panel
Diversifying your collections operation can improve customer experience, minimise risk and innovate your collections. Everything you need to know about finding the right partner, driving performance and comparing vendors in the latest episode of Better Debt. With Josh, Tracy & Justin
Scalability & resilience: Setting your collections up for success with CPS230
Preparing for APRA's new CPS230 standards in time for the July deadline is front of mind for financial services. Hear the key themes from our experts and exactly what they mean for your collections. With Josh, David & Poli
AI and Machine Learning Masterclass
Where do you start with implementing AI in Financial Services? Uncover everything you need to know straight from the experts, in this essential Masterclass. With Jo, Duhita, Josh & Mike
Scaling a global collections function
If you're thinking about scaling your collections, this episode is for you. Hear from scaling experts Klarna, on how they built their collections function from the ground up to then expand across continents. With Jan, Josh & Hugo
Supporting borrowers in a shifting economy
Unpack what the shifting macroeconomic environment in the United States means for both creditors and collections. Joined by Transunion's Dan Simmons. With Dan, Josh, Laura & TimFour ways AI tools can power your collections
Hear from Kristyn Leffler, Vice VP, Digital Strategy & Operations (Resurgent Financial Services) on the top four ways that AI tools can power your collections. She covers how collections agencies are already using this technology. With Kristyn
What's in store for AI and the collections industry?
What are the opportunities for AI in the debt collections industry? From CX training to AI agents, explore the possible from industry leaders in this Better Debt webinar. With Kristyn, Tim & Josh