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Fully licensed and compliant with credit collections laws throughout the United States, including New York City
Powered by technology, supported by real people
Refer high volumes of accounts with confidence
We provide an alternative to traditional third party credit collection agencies, with the best of people and technology combined into one holistic solution. Replacing the need to manage multiple agency vendors and software providers, our scalable solution gives your customers the power to self serve their accounts, or talk to someone who cares - with an unmatched debt collection customer experience.
We partner with credit organisations throughout the United States, from banks to debt purchasers. Our Collect product recovers accounts throughout the credit collections lifecycle, from pre to post charge-off, placement timeframes and across varying balance sizes.
Machine learning predicts the real-time collections strategy each customer prefers to engage with. Based on over 800 million data points, our models know the collections needs of every person, everywhere. Our omnichannel communication is intuitive to their unique needs, optimised for self-serve convenience. With flexible and convenient payment options, customers are empowered to resolve their accounts - and if they need to speak with someone, our Customer Experience team provides support across all voice and digital channels.
Currently, we can support three languages - English, French (CA) and Spanish. Our multilingual Customer Experience team members are also on hand to respond to customers in their preferred language.
- 1%
- Higher liquidation
- 1%
- Email open rate
- 1%
- Spanish customers
— Todd Johnsen, Director, Vendor Management, Snap Finance
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