Based on our analysis of key market trends, and supplemented by insights from industry leaders and experts who are actively shaping the future of collections, here are our predictions for how the debt collection industry will evolve in 2025. We hope it’ll help you to plan effectively for the year ahead.
Product blog
Keeping you in the loop with our product releases, performance updates, and future plans
4
min readGoogle and Yahoo spam updates: How we achieved a spam rate of 0.2%
Collections emails impacted by new spam requirements? See exactly how we achieved a user-reported spam rate of 0.2%.
1
min readHow we use AI to increase email payments by 32%
Collections communications not landing with customers? See how AI-written collections emails increase payment conversions by 32%.
4
min readThe ins and outs of our Product Roadmap
Get the inside scoop on what's in store for our product, Collect this year.
4
min readWhy 86% of customers prefer to self-serve in debt collection
Stay on hold or do it yourself? Self-serve is the new standard in debt collection. See why it’s a win-win for your customers, and your business.
5
min read5 ways our product is the perfect match for BNPL customers
With demand for BNPL services projected to surge, what do BNPL customers entering collections need to get back on track?
2
min readUsing machine learning to meet customers exactly where they are, in real time
Our latest machine learning model that creates a responsive, intuitive collections journey for every customer.
2
min read8 ways compliance is built-in to Collect
Navigating the compliance landscape in debt collection can be complex, but with Collect, it doesn't have to be!
2
min readHow we use large language models (LLM) to personalise customer communications
Personalised customer experiences set intelligent debt collection apart from the rest of the industry. To take personalisation even further, we’ve developed an AI copywriter within our product which uses large language models (LLM).
2
min readLaunching Spanish language capability in Collect
Now, Collect’s new end-to-end Spanish experience can support more of your customers in the United States, in their preferred language.
2
min readHow machine learning personalisation increases payments by 7%
Introducing Collect's latest machine learning model, the message recommender
3
min readUsing voice AI to help customers maintain their payment plans
See how Collect uses voice AI to help customers maintain payment plans
3
min readHow we use machine learning to create 20% higher email payment conversion rates
Read about our latest machine learning model, the message scheduler and how it makes sure emails land at the perfect time
6
min readWe asked real people in debt what they wanted from a debt collector
Read what real customers want from debt collectors and how we’re taking it forward
2
min readAccess visibility into your customers accounts’ performance with our new Portal feature
Read about our latest client feature and how it enables real-time access into how accounts are performing, and more
2
min readView InDebted’s commitment to security with our Vanta trust report
Access InDebted’s Vanta trust report to see how we keep your business and customers safe