Knowledge Management Specialist
About InDebted
InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.
Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.
Position Overview:
The Knowledge Management Specialist is an entry-level position responsible for supporting the management and organization of processes and documentation within the organization. The Specialist will work closely with subject matter experts (SMEs) and other stakeholders to gather and validate information, supporting the overall knowledge management strategy.
Key Responsibilities:
- Process and Documentation Management:
- Assist in creating, maintaining, and updating organizational processes and documentation.
- Help in organizing and categorizing process documentation for easy retrieval by relevant stakeholders.
- Collaboration and Alignment:
- Collaborate with SMEs to gather and validate process information.
- Support process documentation and alignment efforts.
- Auditing & Quality Assurance:
- Conduct basic audits under supervision to ensure documentation accuracy and relevance.
- Support the maintenance of audit databases.
- Knowledge Sharing:
- Support knowledge-sharing initiatives.
- Support knowledge-sharing initiatives.
- Participate in process-related discussions and workshops.
- Subject Matter Expertise:
- Begin developing expertise in knowledge management processes.
- Support SMEs in process-related tasks.
- Client Audit Support:
- Assist in the preparation of documentation for client audits.
Qualifications:
- 1-3 years of experience in a related role.
- Strong organizational skills and attention to detail.
- Basic knowledge of process documentation and management.
- Good communication and collaboration skills.
Preferred Skills:
- Familiarity with knowledge management tools and systems.
- Basic experience with audit and quality assurance processes.
Our benefits
Adaptive working - We’re a remote first team, with office hubs in Australia, the United Kingdom and the United States - with hybrid options determined at team level to foster collaboration and flexibility
Flexible schedules - As a global team working across timezones, we offer flexible working schedules to ensure you’re able to balance work and life
Flexible paid leave - Our trust-based leave model isn’t capped by standard entitlements. This means you can choose how much leave you take and when you take it, while balancing business needs
Remote work set-up - Budget of AUD $750 (or local equivalent) to help you create a working environment that supports your productivity
Work from anywhere scheme - Work from anywhere on a short-term basis (overseas or otherwise away from your usual place of work) for a maximum period of 4 months, so long as there is a reasonable overlap (4-hours) with your team and/or leader in your home country
Gender neutral parental leave - Our global offering for all new parents includes 16 weeks paid leave
Our benefits packages vary depending on region and role requirements. Our talent acquisition team will be able to share more during the recruitment process.
At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.
