Debt Collection Disclosure Statement - New Zealand

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Debt Collection Disclosure Statement

We InDebted New Zealand Ltd (Company Registration Number 7686518) (InDebted NZ) are a debt collection agency focused on customer experience and providing people with the tools they need to easily resolve their accounts. We have been appointed by your credit provider to help you manage your loan and repayments under it.

Financial Hardship

We understand there may be times when your personal circumstances change unexpectedly (for e.g. you have lost your job, suffered an illness, been affected by a natural disaster or are experiencing a reduction in your income) and are having trouble in meeting your payment obligations under your credit contract, we encourage you to contact us as soon as possible so we can assist you, our contact details are outlined further below in this disclosure statement.

You can also get free and confidential advice from the Building Financial Capability (BFC) services offered by the Ministry of Social Development which offers a range of services and products that help people, families and whānau to build their financial capability and resilience. You can contact the free financial helpline MoneyTalks for confidential advice and to be connected to the BFC services:

The below link provides a list of Ministry of Social Development funded BFC providers, who deliver core services (financial mentoring and MoneyMates groups):


https://www.msd.govt.nz/what-we-can-do/providers/building-financial-capability/bfc-providers.html

How we can Help You

We are here to help you resolve your account and support you on your debt free journey.

If you would like to contact us to discuss any matters or are unhappy with our services, it is important that we hear about it so we can make things right for you.

We have an established complaints handling process and is committed to properly considering and resolving all complaints.

If you have any concerns or wish to make a complaint about our services, please lodge a complaint via our website and please include the following information:

  1. your full name;
  2. contact details;
  3. description of your Complaint; and
  4. what outcome do you want,

please include as much information as you can to help us resolving your complaint.

You can also find more information about our complaints process by going to our complaints page.

We will attempt to resolve any complaint we receive as soon as possible. This way we can ensure that we are performing our services to all our customers to the high standard we pride ourselves with and reduce the chance of having any complaint escalated.

Your Creditor’s Dispute Resolution Scheme

If you are unhappy with our services you can make a complaint directly to your creditor. If you cannot locate their contact details or need any further assistance please do not hesitate to contact us on the above mentioned contact details.

Our Details

This Debt Collection Guide is provided by InDebted New Zealand Ltd (Company Registration Number 7686518).

This Debt Collection Guide is Version 3 dated 10 September 2024

Questions?

Feel free to contact us at any time. We are happy to help you with any questions you might have.

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