Learn the essentials of collecting with InDebted

Featured

4 min watch

Unpacking the Collect solution customer journey

Uncover how our solution manages accounts from referral through to resolution with Hugo Rajotte, our VP, Global Growth.

Introduction to InDebted and what we do

Consumer behaviour has evolved at an amplified rate, especially since the pandemic. The key shift? Convenience. Research published by Deloitte in 2022 highlighted that 78% of consumers value convenience even more since COVID-19, but not at the expense of choice. They advocate for an omnichannel experience to put the customer firmly in the driving seat.

3 min read

Debt collection in 2025: trends, technologies and opportunities. What will shape debt collection in 2025?

Based on our analysis of key market trends, and supplemented by insights from industry leaders and experts who are actively shaping the future of collections, here are our predictions for how the debt collection industry will evolve in 2025. We hope it’ll help you to plan effectively for the year ahead.

12 min read

How InDebted helps BNPLs fulfil domestic and global ambitions and cons.

The buy now, pay later sector has expanded exponentially around the world. But this rapid growth has brought its own challenges, especially around how to deal with overdue accounts – and this is where intelligent debt collection comes in.

3 min read

Why 86% of customers prefer to self-serve in debt collection

Stay on hold or do it yourself? Self-serve is the new standard in debt collection. See why it’s a win-win for your customers, and your business. When was the last time you called your bank to transfer money? Have you ever contacted customer service to check your account balance? How do you pay off your credit card each month?

4 min read

Google and Yahoo spam updates: How we achieved a spam rate of 0.2%

Our spam rate sat at 0.5% on average - far lower than industry standard for collections agencies, who have spam rates of 5-10%. However to further protect our email delivery rates and minimise impact to email collections, we set a goal of reaching 0.2% spam rate.

4 min read

Improving collections strategy by 30% with machine learning

Contacting customers digitally to recover overdue accounts is one way to improve your customer experience. But predicting how each customer prefers to engage, and adapting each step of their journey accordingly takes your collections to entirely new levels of personalisation.

2 min read

Changing the debt collection industry for good, one positive experience at a time

When we first launched InDebted and the concept of empathetic debt collection, we were met with considerable scepticism. It’s fair - based on most people’s experience with this industry, the two phrases seem entirely at odds with one another. But the scepticism came mostly from within the industry that we were trying to disrupt - incumbent players laughed off our little startup promoting the notion of customer-centricity.

3 mins read

How we use machine learning to create 20% higher email payment conversion rates

Ensuring that an email reaches your customer’s inbox at the perfect time is essential to optimising open rates, and driving higher payment conversions. To find the perfect time to send customers collections emails that prompt them to take action and start their recoveries journey, InDebted has launched a new machine learning model.

3 min read

How InDebted offers a simple and seamless onboarding experience

When you decide to partner with a debt collection agency, it's just the beginning of the relationship. Before you can begin referring accounts and outsourcing your debt collection, onboarding is the gateway. With intelligent debt collection, we keep the onboarding process simple and seamless.

2 min read

How we built a 5-star Customer Experience team

Traditional debt collection isn’t renowned for a great customer experience, but at InDebted it’s core to what we do. Our goal is to create a positive collections journey that meets customers where they’re at and empowers them to take those important steps towards financial freedom.

2 min read

8 ways compliance is built-in to Collect

Navigating the compliance landscape in debt collection can be complex, but with Collect, it doesn't have to be! Here's a breakdown of how our compliance and security are embedded across our broad operations to protect both you, and your customers.

5 min read

Access visibility into your customers accounts’ performance with our new Portal feature

Enabling you to access the data you need, when you need it, without having to wait for a monthly report. The Portal opens the door for you to see granular details like how a specific customer is responding, as well as the bigger picture, such as total amounts collected.

6 min read

Collect

Receeve

Collect overview

Clients

Omnichannel

Customer portal

Customer care

Regulatory compliance

Information security

Trust centre

Consumer lending & BNPL

Subscriptions & payments

Telco & utilities

Debt buyers

Collect

Receeve

Customer Experience

Omnichannel

Customer portal

Customer care

Trust & Compliance

Regulatory compliance

Information security

Trust centre

Use cases

Consumer lending & BNPL

Subscriptions & payments

Telco & utilities

Debt buyers

Regions

North America

United Kingdom

Australia & New Zealand

Our most popular and recent resources to level up your collections

Access all InDebted solution demos, all in one place

Resources

The Spindown

Better Debt

InDebted 101

Client stories

About InDebted

About

Careers

Newsroom

Support

Help hub

Lodging a dispute

About your debt

Manage your payment plan

Payment options

Support options

Debt resources

Learn the essentials of collecting with InDebted

Unpacking the Collect solution customer journey

Introduction to InDebted and what we do

Debt collection in 2025: trends, technologies and opportunities. What will shape debt collection in 2025?

How InDebted helps BNPLs fulfil domestic and global ambitions and cons.

The buy now, pay later sector has expanded exponentially around the world. But this rapid growth has brought its own challenges, especially around how to deal with overdue accounts – and this is where intelligent debt collection comes in.

Why 86% of customers prefer to self-serve in debt collection

Google and Yahoo spam updates: How we achieved a spam rate of 0.2%

Our spam rate sat at 0.5% on average - far lower than industry standard for collections agencies, who have spam rates of 5-10%. However to further protect our email delivery rates and minimise impact to email collections, we set a goal of reaching 0.2% spam rate.

Improving collections strategy by 30% with machine learning

Contacting customers digitally to recover overdue accounts is one way to improve your customer experience. But predicting how each customer prefers to engage, and adapting each step of their journey accordingly takes your collections to entirely new levels of personalisation.

Changing the debt collection industry for good, one positive experience at a time

How we use machine learning to create 20% higher email payment conversion rates

How InDebted offers a simple and seamless onboarding experience

When you decide to partner with a debt collection agency, it's just the beginning of the relationship. Before you can begin referring accounts and outsourcing your debt collection, onboarding is the gateway. With intelligent debt collection, we keep the onboarding process simple and seamless.

How we built a 5-star Customer Experience team

Traditional debt collection isn’t renowned for a great customer experience, but at InDebted it’s core to what we do. Our goal is to create a positive collections journey that meets customers where they’re at and empowers them to take those important steps towards financial freedom.

8 ways compliance is built-in to Collect

Navigating the compliance landscape in debt collection can be complex, but with Collect, it doesn't have to be! Here's a breakdown of how our compliance and security are embedded across our broad operations to protect both you, and your customers.

Access visibility into your customers accounts’ performance with our new Portal feature

Enabling you to access the data you need, when you need it, without having to wait for a monthly report. The Portal opens the door for you to see granular details like how a specific customer is responding, as well as the bigger picture, such as total amounts collected.