Our Customer function is inherently customer obsessed and is accountable for providing a remarkable customer experience that is critical to the growth of the business. As part of this team, our Customer Experience specialists ensure a positive end-to-end customer journey to promote loyalty, customer retention, and brand advocacy.As a Senior Collection Agent, you will manage and oversee the collection of outstanding accounts receivable from customers on our core business platform. This role involves working closely with team members and customers to ensure timely payment of early and late stage delinquencies with a focus on debt buyer and BNPL products. You will also mentor junior collection agents and support the Collections Manager in optimizing collection processes. If you thrive in a fast-paced environment, see challenges as opportunities to innovate, and delight in the growth and success of your team and the adulation of your customers, then this is the perfect fit for you.

  Our Customer function is inherently customer obsessed and is accountable for providing a remarkable customer experience that is critical to the growth of the business. As part of this team, our Customer Experience specialists ensure a positive end-to-end customer journey to promote loyalty, customer retention, and brand advocacy.As a Senior Collection Agent, you will manage and oversee the collection of outstanding accounts receivable from customers on our core business platform. This role involves working closely with team members and customers to ensure timely payment of early and late stage delinquencies with a focus on debt buyer and BNPL products. You will also mentor junior collection agents and support the Collections Manager in optimizing collection processes. If you thrive in a fast-paced environment, see challenges as opportunities to innovate, and delight in the growth and success of your team and the adulation of your customers, then this is the perfect fit for you.

  Our Customer function is inherently customer obsessed and is accountable for providing a remarkable customer experience that is critical to the growth of the business. As part of this team, our Customer Experience specialists ensure a positive end-to-end customer journey to promote loyalty, customer retention, and brand advocacy.As a Senior Collection Agent, you will manage and oversee the collection of outstanding accounts receivable from customers on our core business platform. This role involves working closely with team members and customers to ensure timely payment of early and late stage delinquencies with a focus on debt buyer and BNPL products. You will also mentor junior collection agents and support the Collections Manager in optimizing collection processes. If you thrive in a fast-paced environment, see challenges as opportunities to innovate, and delight in the growth and success of your team and the adulation of your customers, then this is the perfect fit for you.

As a Team Leader you actively and effectively support the team to achieve business objectives and will be primarily responsible for coaching agents to ensure productivity, effectiveness and compliance KPIs are met.If you thrive in a fast-paced environment, see challenges as opportunities to innovate, are motivated by the chance to build something great and help change the world of debt recovery for good, and delight in the growth and success of your team and the adulation of your customers, then this is the perfect fit for you.

About UsInDebted is changing the world of consumer debt collection for good. We’ve disrupted the traditional debt collection industry by providing businesses with a better way to support overdue customers to get back on track. Our solution is product-led, driven by AI and ML, and places customer experience at the core.We’re fully remote, with a team of over 300 people living and working all around the world. Founded in Australia, we’ve since expanded into the United States, United Kingdom, Canada, and New Zealand. We’ve doubled our revenue year over year, with significant growth on the horizon. Now is an incredible time to join the team as we continue on our mission to help millions of consumers resolve debt, better.Responsibilities:

About UsInDebted is changing the world of consumer debt collection for good. We’ve disrupted the traditional debt collection industry by providing businesses with a better way to support overdue customers to get back on track. Our solution is product-led, driven by AI and ML, and places customer experience at the core.We’re fully remote, with a team of over 300 people living and working all around the world. Founded in Australia, we’ve since expanded into the United States, United Kingdom, Canada, and New Zealand. We’ve doubled our revenue year over year, with significant growth on the horizon. Now is an incredible time to join the team as we continue on our mission to help millions of consumers resolve debt, better.Overview:We are seeking a highly experienced Senior Training Lead with 3-5+ years of experience to drive and elevate our training programs. This strategic role involves leading the development and execution of advanced training initiatives, managing complex training logistics, and mentoring a team of training professionals. The Senior Training Lead will ensure that training programs are comprehensive and effective, covering various channels, including voice.

About UsInDebted is changing the world of consumer debt collection for good. We’ve disrupted the traditional debt collection industry by providing businesses with a better way to support overdue customers to get back on track. Our solution is product-led, driven by AI and ML, and places customer experience at the core.We’re fully remote, with a team of over 300 people living and working all around the world. Founded in Australia, we’ve since expanded into the United States, United Kingdom, Canada, and New Zealand. We’ve doubled our revenue year over year, with significant growth on the horizon. Now is an incredible time to join the team as we continue on our mission to help millions of consumers resolve debt, better.We're seeking a collaborative and visionary Engineering Manager to lead our Foundational Engineering team and drive our technical evolution in partnership with key stakeholders across the organisation.Your RoleAs the Engineering Manager of our Foundational Engineering team, you'll lead a team of 5 engineers focused on Data Engineering, core infrastructure, DevOps, Engineering Security and Site Reliability Engineering (SRE). You'll work closely with our Head of Engineering, Staff Engineers, and other Engineering Managers to make critical technical decisions that shape our infrastructure and engineering practices.Key ResponsibilitiesHands-On Technical Leadership: Combine deep technical expertise with leadership skills. Be prepared to actively contribute to code, architecture, and system design while guiding your team.Team Leadership: Guide, grow and mentor a team of skilled engineers, fostering a culture of innovation, collaboration, and continuous improvement.Strategic Planning: Partner with cross-functional leaders to develop and execute a technical roadmap that aligns with InDebted's business objectives and growth trajectory.Technical Decision-Making: Collaborate with engineering leadership to make key architectural and technology choices that ensure scalability, security, and reliability of our systems.Enabling Team Function: Operate as a core enabling team, actively supporting and upskilling other engineering teams to build and operate their systems more effectively.Innovation Driver: Identify and champion new technologies and methodologies that can give InDebted a competitive edge in the market.Your Impact- Continuously evolve our core platform to stay ahead of business needs and support sustainable growth.- Elevate our data engineering capabilities, enabling more informed decision-making across the organisation.- Implement robust DevOps and SRE practices that enhance system reliability and developer productivity.- Foster a culture of engineering excellence that attracts and retains top talent.What We're Looking For- Proven experience leading engineering teams in fast-paced, high-growth environments.- Deep technical expertise in cloud architecture, data engineering, and modern DevOps practices.- Strong collaborative skills and the ability to influence without authority across various teams and levels.- A strategic mindset that balances immediate needs with long-term technical vision.- Passion for mentoring and developing engineering talent at all levels.- Excellent communication skills, adept at translating complex technical concepts for diverse audiences.Why InDebted?- Opportunity to solve complex challenges at the intersection of finance and technology.- Collaborative, remote-first culture that values work-life balance.- Competitive compensation package including equity.- Autonomy to shape core infrastructure and engineering practices in partnership with senior leader

InDebted is on a mission to change how the world thinks about and handles debt and financial fitness. We've been recognised by AFR BOSS as the Best Place to Work, not just because of what we do, but how we do it. Our team is over 300 strong, spread out over 11 countries, and we're growing. Fast.We are in the look out for exceptional people to connect with to join us in our journey toward becoming the default debt collection fintech, globally.You should consider joining us if you:• Get excited about owning a feature from an idea to live. At a large scale.• Love learning not just the tech, but the why behind what you're building.• Believe that a good day's work means making a difference alongside people you respect.• You've built things that scale and know your way around complex systems.• You get the fundamentals of CS, engineering principles, and why testing matters.• You can talk about complex ideas clearly, whether you're speaking to a coder or someone not technical.Tech StackGo, AWS Serverless (think Lambda, SQS, SNS, DynamoDB, Aurora, PostgreSQL, Sagemaker,...), Terraform, BuildKite, GitHub, OpenAI, Netlify, React JS.

Your RoleAs a Product Lead at InDebted, you’ll be accountable for the effective execution of one segment of the Product Strategy, and contribute to the ongoing evolution of the Product Strategy, with a particular focus on your product area. You will build and maintain the Product Roadmap that most-effectively delivers the strategy, by way of deep and continuous engagement with stakeholders across the business.Key ResponsibilitiesRoadmap: Define and constantly refine Product Roadmap(s) to deliver on the Product Strategy for one or more Product Development teams, while managing all stakeholders’ competing interests.Planning: Collaborate with engineers and stakeholders across the business to:Prioritise and sequence delivery to ensure we’re delivering the strategy in the most effective way.Develop and refine solution designs. Help engineers to clarify and document Product Requirements.Delivery: Coordinate across departments to ensure that all the moving parts are managed so that the released product features can fulfil their potential.Strategy: Work with R&D Leadership and the Senior Management Team to develop, update, and maintain the Product Strategy.Evangelise: Champion the impact of R&D work by creating, monitoring, and sharing metrics that show the impact of the execution of the Product Strategy.What We're Looking ForYou know what Product Management looks like when it’s done well.You are entirely pragmatic enough to find opportunity to create impact in the way that works, and not be focused on what you think Product Management should look like.You can navigate the dynamics of a business in hyper growth mode.You buy into the concept of Minimum Viable Process – we are developing Product Process as we grow, but we are committed to keeping it as lean as possible.You’ve demonstrated an ability to take primary responsibility and full ownership for the delivery of a software project, product or major feature.You can make people feel comfortable even when you’re not giving them exactly what they ask for.You have the ability to inspire and motivate your team. You are comfortable to lead without formal authority, you can influence others and drive decisions.You empathetically collaborate with all stakeholders, seek to understand their challenges and constraints. You’ll work tirelessly to foster and maintain a collaborative working environment.You can use all the tools at your disposal to find answers yourself. . A data-informed approach will help you in this role.If you’ve been craving a strategic role but haven’t had the chance to stretch that muscle, then you should give this role a crack.Why InDebted?Opportunity to solve complex challenges at the intersection of finance and technology.Collaborative, remote-first culture that values flexible working and work-life balance.

Your RoleAs a Product Lead at InDebted, you’ll be accountable for the effective execution of one segment of the Product Strategy, and contribute to the ongoing evolution of the Product Strategy, with a particular focus on your product area. You will build and maintain the Product Roadmap that most-effectively delivers the strategy, by way of deep and continuous engagement with stakeholders across the business.Key ResponsibilitiesRoadmap: Define and constantly refine Product Roadmap(s) to deliver on the Product Strategy for one or more Product Development teams, while managing all stakeholders’ competing interests.Planning: Collaborate with engineers and stakeholders across the business to:Prioritise and sequence delivery to ensure we’re delivering the strategy in the most effective way.Develop and refine solution designs. Help engineers to clarify and document Product Requirements.Delivery: Coordinate across departments to ensure that all the moving parts are managed so that the released product features can fulfil their potential.Strategy: Work with R&D Leadership and the Senior Management Team to develop, update, and maintain the Product Strategy.Evangelise: Champion the impact of R&D work by creating, monitoring, and sharing metrics that show the impact of the execution of the Product Strategy.What We're Looking ForYou know what Product Management looks like when it’s done well.You are entirely pragmatic enough to find opportunity to create impact in the way that works, and not be focused on what you think Product Management should look like.You can navigate the dynamics of a business in hyper growth mode.You buy into the concept of Minimum Viable Process – we are developing Product Process as we grow, but we are committed to keeping it as lean as possible.You’ve demonstrated an ability to take primary responsibility and full ownership for the delivery of a software project, product or major feature.You can make people feel comfortable even when you’re not giving them exactly what they ask for.You have the ability to inspire and motivate your team. You are comfortable to lead without formal authority, you can influence others and drive decisions.You empathetically collaborate with all stakeholders, seek to understand their challenges and constraints. You’ll work tirelessly to foster and maintain a collaborative working environment.You can use all the tools at your disposal to find answers yourself. . A data-informed approach will help you in this role.If you’ve been craving a strategic role but haven’t had the chance to stretch that muscle, then you should give this role a crack.Why InDebted?Opportunity to solve complex challenges at the intersection of finance and technology.Collaborative, remote-first culture that values flexible working and work-life balance.

 The Data team at InDebted focuses on developing machine learning models, AI solutions, BI solutions and data transformation processes to accelerate our disruption of the traditional debt collection industry. By utilising the rich datasets we have accumulated from communicating with our customers via digital-first channels and other innovations, we are able to efficiently deliver significantly better collections performance results compared to our peers.Being a member of our Research and Development team, you will work in close collaboration with different departments to provide support to both internal and external stakeholders. As the Senior Analytics Engineer, you will be instrumental in developing and deploying custom reporting data pipelines and file integration solutions.

About USInDebted is on a mission to change how the world thinks about and handles debt and financial fitness. We've been recognised by AFR BOSS as the Best Place to Work, not just because of what we do, but how we do it. Our team is over 300 strong, spread out over 11 countries, and we're growing. Fast.We are in the look out for exceptional people to connect with to join us in our journey toward becoming the default debt collection fintech, globally.How we workWe have a lightweight process. We do pair programming and we have a strong focus on knowledge sharing. Our teams are self-organised and cross functional.What We NeedWe're seeking a seasoned Software Engineer with a passion for innovation and a knack for problem-solving in a high-velocity environment. Here’s what we expect from our ideal candidate:Duties and Responsibilities- Be a member of a product engineering team- Design and implement high-quality, scalable software solutions that drive business growth- Collaborate with cross-functional teams to translate business requirements into technical specifications- Continuously improve product performance, reliability, and user experience- Contribute to architectural decisions that ensure long-term maintainability and flexibility- Analyse and optimise system efficiency to enhance overall business productivityKey requirements- Have a minimum of 5 years’ experience in full stack or backend development.- Have experience with Domain-Driven Design.- Show proficiency in Test-Driven Development (TDD).- Be willing to learn Event Sourcing.- Be adhering to clean code principles.You Should Be Comfortable With- Agile methodologies: trunk-based development, extreme programming- High-velocity environment: frequent deployments, feature toggles- Tech stack: Go, AWS Serverless, React JS, Terraform- DevOps practices: CI/CD with BuildKite, GitHub version control- Monitoring: AWS CloudWatch, Grafana- Ownership: driving features from conception to production- Communication: discussing complex ideas with diverse stakeholders- Decision-making: prioritising tasks, making thoughtful trade-offs- Work culture: thriving in a fully remote, supportive environment

InDebted is on a mission to change how the world thinks about and handles debt and financial fitness. We've been recognised by AFR BOSS as the Best Place to Work, not just because of what we do, but how we do it. Our team is over 300 strong, spread out over 11 countries, and we're growing. Fast.We are in the look out for exceptional people to connect with to join us in our journey toward becoming the default debt collection fintech, globally.How we workWe have a lightweight process. We do pair programming and we have a strong focus on knowledge sharing. Our teams are self-organised and cross functional.What We NeedWe're seeking a seasoned Software Engineer with a passion for innovation and a knack for problem-solving in a high-velocity environment. Here’s what we expect from our ideal candidate:Duties and Responsibilities- Be a member of a product engineering team- Design and implement high-quality, scalable software solutions that drive business growth- Collaborate with cross-functional teams to translate business requirements into technical specifications- Continuously improve product performance, reliability, and user experience- Contribute to architectural decisions that ensure long-term maintainability and flexibility- Analyse and optimise system efficiency to enhance overall business productivityKey requirements- Have a minimum of 5 years’ experience in full stack or backend development.- Have experience with Domain-Driven Design.- Show proficiency in Test-Driven Development (TDD).- Be willing to learn Event Sourcing.- Be adhering to clean code principles.You Should Be Comfortable With- Agile methodologies: trunk-based development, extreme programming- High-velocity environment: frequent deployments, feature toggles- Tech stack: Go, AWS Serverless, React JS, Terraform- DevOps practices: CI/CD with BuildKite, GitHub version control- Monitoring: AWS CloudWatch, Grafana- Ownership: driving features from conception to production- Communication: discussing complex ideas with diverse stakeholders- Decision-making: prioritising tasks, making thoughtful trade-offs- Work culture: thriving in a fully remote, supportive environment

About UsInDebted is changing the world of consumer debt collection for good. We’ve disrupted the traditional debt collection industry by providing businesses with a better way to support overdue customers to get back on track. Our solution is product-led, driven by AI and ML, and places customer experience at the core.We’re fully remote, with a team of over 300 people living and working all around the world. Founded in Australia, we’ve since expanded into the United States, United Kingdom, Canada, and New Zealand. We’ve doubled our revenue year over year, with significant growth on the horizon. Now is an incredible time to join the team as we continue on our mission to help millions of consumers resolve debt, better.About the Role:We are looking for a Senior Web Developer. This role sits in InDebted’s Marketing team, reporting into our Marketing Operations Lead. You’ll be working collaboratively to build a high performing website by applying best practices in delivering code of the very highest standard, fully tested and debugged.

About UsInDebted is changing the world of consumer debt collection for good. We’ve disrupted the traditional debt collection industry by providing businesses with a better way to support overdue customers to get back on track. Our solution is product-led, driven by AI and ML, and places customer experience at the core.We’re fully remote, with a team of over 300 people living and working all around the world. Founded in Australia, we’ve since expanded into the United States, United Kingdom, Canada, and New Zealand. We’ve doubled our revenue year over year, with significant growth on the horizon. Now is an incredible time to join the team as we continue on our mission to help millions of consumers resolve debt, better.Role OverviewJoin us as a Customer Account Manager where you will play a pivotal role in transforming the way we handle debt recovery and customer experiences with debt. Utilise your exceptional verbal and written communication skills to engage customers empathetically and negotiate optimal repayment solutions that respect their circumstances and meet our customers needs.

About UsInDebted is changing the world of consumer debt collection for good. We’ve disrupted the traditional debt collection industry by providing businesses with a better way to support overdue customers to get back on track. Our solution is product-led, driven by AI and ML, and places customer experience at the core.We’re fully remote, with a team of over 300 people living and working all around the world. Founded in Australia, we’ve since expanded into the United States, United Kingdom, Canada, and New Zealand. We’ve doubled our revenue year over year, with significant growth on the horizon. Now is an incredible time to join the team as we continue on our mission to help millions of consumers resolve debt, better.Role OverviewThe Team Leader supports and assists in the daily operations of the collections team, ensuring efficient processes, strong team performance, and adherence to regulations and policies. This role steps in to oversee team activities and uphold standards. The role is responsible for creating an inspiring and results-driven team environment, setting clear goals, and motivating the team to achieve targets.