Based on our analysis of key market trends, and supplemented by insights from industry leaders and experts who are actively shaping the future of collections, here are our predictions for how the debt collection industry will evolve in 2025. We hope it’ll help you to plan effectively for the year ahead.
Une meilleure dette
Rassemblant tous les coins des collections pour partager des informations sur le marché et de nouvelles perspectives, Better Debt met en lumière l’avancement et l’innovation dans notre secteur. Regardez des enregistrements passés ou consultez les événements futurs pour rejoindre la conversation en direct
AI and Machine Learning Masterclass
Where do you start with implementing AI in Financial Services? Get the download from industry experts Josh Foreman (CEO & Founder, InDebted), Mike Zhou (Chief Data Officer, InDebted), Jo Mikleus (AI Strategic Advisor & Non-Executive Director) and Duhita Khadepau (Senior Manager - Enterprise Data, Cuscal Limited) With Jo, Duhita, Josh & Mike
Scaling a global collections function
Learn how scaling experts Klarna built their collections function from the ground-up to take their collections across continents. Live in 45 countries for over 150 million active customers, we sit down with Jan Hansson. With Jan, Josh & Hugo
Supporting borrowers in a shifting economy
Unpack what the shifting macroeconomic environment in the United States means for both creditors and collections. Joined by Transunion's Dan Simmons. With Dan, Josh, Laura & Tim
Nos aperçus des collections
Guides, ressources et données que vous pouvez utiliser pour faire passer vos collections au niveau supérieur
12
min readDebt collection in 2025: trends, technologies and opportunities
Key predictions and expert insights on where the collections industry is headed in 2025.
5
min readAI debt collection vs. traditional methods: what's different?
While traditional debt collection is increasingly seen as out of touch, a new generation solution is disrupting the landscape — AI-powered debt collection. It puts the power back into customer’s hands, to manage their debt their way.
4
min readImproving collections strategy by 30% with machine learning
Contacting customers digitally to recover overdue accounts is one way to improve your customer experience. But predicting how each customer prefers to engage, and adapting each step of their journey accordingly takes your collections to entirely new levels of personalisation.
7
min readDebt collection industry predictions for 2024
Now more than ever, it’s time for credit providers to reassess their collections strategy to ensure it can withstand the flow on effects of a few tumultuous years going into 2024. Keep reading to learn how to prepare, what’s in store, and our expert tips.
Témoignages clients
Lisez nos témoignages de clients et découvrez pourquoi InDebted est le partenaire de recouvrement des principales organisations.
Blogue produit
Vous tenir au courant de nos versions de produits, des mises à jour de performances et de nos projets futurs
3
min readHow we use machine learning to create 20% higher email payment conversion rates
Read about our latest machine learning model, the message scheduler and how it makes sure emails land at the perfect time
6
min readWe asked real people in debt what they wanted from a debt collector
Read what real customers want from debt collectors and how we’re taking it forward
2
min readAccess visibility into your customers accounts’ performance with our new Portal feature
Read about our latest client feature and how it enables real-time access into how accounts are performing, and more
2
min readView InDebted’s commitment to security with our Vanta trust report
Access InDebted’s Vanta trust report to see how we keep your business and customers safe
Rédaction
Restez au courant de nos grandes actualités, annonces et couverture médiatique récente
Strengthening our Legal, Risk and Compliance function
We’re proud to have not just one, but two highly regarded leaders in the Risk, Compliance & Legal remit at InDebted. Laura White has joined InDebted as Chief Risk and Compliance Officer, while Tim Collins has been appointed as General Counsel.
InDebted launches into the UK, finding that 2 in 3 Brits dealing with existing debt collectors experience “stressful” treatment
Read findings from new research that highlights the impact of the broken debt collection industry in the UK on consumers
InDebted Secures $25M in Series B Funding
Read how InDebted hit a funding milestone, to continue changing the world of consumer debt recovery for good
Consumer finance fintech InDebted named Australia’s best place to work
Debt collector named as Australia’s best place to work
À l’intérieur endetté
Histoires sur notre équipe, notre culture et notre objectif de changer pour de bon le monde du recouvrement de créances à la consommation
Changing the debt collection industry for good, one positive experience at a time
Read why 2,000 customers rate InDebted as the top collections agency in the worldReflecting on 20 years in the collections industry and embracing a new chapter
With almost two decades of experience, read Tracy Glen’s reflections on her time in collections and where the industry is headedTaking the shame out of debt and putting the human back in
Read why 2,000 customers rate InDebted as the top collections agency in the worldHow Josh Stephens champions climate change action in the workplace
Read how Josh brought his passion for the environment into InDebted