About Your Debt | Help Hub

Understand who we are, why we contact you, and learn how to check your credit record.

Who Is InDebted?

👋 We're a new kind of debt collector - a better kind. We're here to help you to resolve your debt in a way that works for you.

Why is InDebted contacting me?

🤝 Companies who care about their customers partner with InDebted to help them easily resolve their debt. It's likely that you've missed a payment or bill with one of the companies that we partner with.

Why does InDebted need to verify my information?

🔐 When your account was referred to InDebted, verification details like your date of birth were securely passed onto us.

Did InDebted purchase my debt?

❌ InDebted does not purchase debt. We work on behalf of your original creditor to assist you in resolving your debt.

Is InDebted a legitimate company?

✅ Absolutely, InDebted is legitimate company. We're on a mission to change debt collection by treating people with respect and empathy. We believe in transparency and are here to answer any questions you may have.

How secure is the InDebted website?

🔒 At InDebted, safeguarding your data is at the forefront of our operations! Our website employs robust 256-bit SSL/TLS encryption – a highly secure protocol that ensures the safe transmission of your information over the internet.

What happens if I just ignore all InDebted communications?

📣 We understand that dealing with debt can be stressful, but ignoring communications won't make the problem go away. Our aim is to support you. If you engage with us, we can provide options and resources that can help you manage your debt with us.

How do I ensure that the emails I'm getting are not phising attempts?

📧 To make sure an email is from us, check that it comes from an ‘@indebted.co’ or '@indebted.us' address. We will also always include your name and account details.

Is this debt affecting my credit file / credit score?

📓 InDebted does not provide credit reporting services. We do of course provide timely updates on any payments you make so that creditors can fulfil any obligations they may have to update information with a credit reporting agency.

After making a payment, how long will it take to update on my credit report?

⌚ At InDebted, we're all about helping you navigate your debt, but it's important to note that we don't provide credit reporting services. For updates on your credit report, you'll need to reach out to your original creditor or the respective credit reporting agency.

I am managing my debt with a third-party service

🤙 No problem! Just let us know the details of your service and provide a POA/consent to talk to them so we can help get this resolved for you. You can contact us using the details at the bottom of this page.

How can we help you?