InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good. Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.  As a Customer Experience Specialist you will deliver an unmatched experience to customers who are taking a first step on their path to financial fitness by resolving past due accounts.   If you thrive in a fast-paced environment, see challenges as opportunities to innovate, are motivated by the chance to help change the world of debt recovery for good, and delight in the growth and success of your team and the adulation of your customers, then this is the perfect fit for you. Duties and Responsibilities: Leverage exceptional written communication skills to negotiate and interact effectively with customers via email, SMS and live chat, ensuring a seamless and empathetic customer experience. Handle inbound customer communications through live chat, email, text message  and phone calls , focusing on assisting customers resolve their accountAssess and understand customers’ situations to negotiate effectively and guide them toward favorable resolutions. Apply collections experience to assist customers in creating and committing to repayment plans that suit their circumstances while aligning with regulatory and company objectives. Adhere to InDebted’s core values and foster trust with customers through transparent and supportive communication. Ensure compliance with all relevant laws, regulations, policies, and procedures. Assist customers on their journey to becoming debt-free by using insights from customer interactions to propose tailored solutions. Participate in ongoing training to enhance skills and stay updated on industry practices. Consistently achieve and exceed key performance metrics: Experience and Skills: Experience in a multi-communication contact centreStrong self-motivation and resourcefulness, with excellent problem-solving and critical-thinking skills. Proven ability to manage multiple customer interactions simultaneously across digital channels. High proficiency with web-based tools and systems for customer interaction and documentation. Reliability and adaptability to meet dynamic business needs Nice to Have Experience working in debt collection or other financial services company Experience working in an FCA regulated form

InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good. Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human. About the Role We’re looking for a Forward Deployed Engineer (FDE) to play a hands-on role in modernising and extending our technology stack in New Zealand. This role is pivotal to the success of our integration and performance initiatives in the region, bridging local systems with InDebted’s global products. You’ll take technical ownership of key systems, drive integrations, and embed modern engineering practices within our New Zealand operation. This is a role for an experienced engineer who thrives on solving complex, real-world problems, working closely with both local business leaders and global engineering teams.

InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good. Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human. We’re building a new team at InDebted called Orchestrate - the next evolution of what was previously our Automate function. Orchestrate’s mission is to transform how operational work flows through our platform by making our in-house solution, Collect, the central brain for intelligent work distribution. Instead of work arriving reactively through inboxes, Orchestrate will enable Collect to proactively route tasks - to AI agents, human agents, automation workflows, or future CX tools - based on data, context and business priorities. If you enjoy backend engineering, building distributed systems and solving high-scale workflow challenges, this is a chance to help shape one of the most important platform initiatives at InDebted.

InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good. Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human. Receeve is a product and engineering team within InDebted, originally a standalone company and now a core part of our platform. The team has been together for years, built the original Receeve product from the ground up, and are known for strong engineering standards and close working relationships. We’re looking for a Senior Software Engineer in Sydney to join this tight-knit, globally distributed team (Australia, Mexico, Pakistan). You’ll focus on backend and infrastructure with a full-stack awareness, acting as a trusted lieutenant to Luis, Engineering Manager.

InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good. Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human. About the Role The Business Development Manager is a critical driver of InDebted's growth across the Australian market. This senior sales role is responsible for identifying, pursuing, and closing new business opportunities while expanding relationships within our existing client portfolio. You will be the face of InDebted to prospective and existing corporate clients, leading the full sales cycle from initial prospecting through contract negotiation and seamless handover to our Client Success team. Your success will be measured by your ability to drive revenue growth, exceed sales targets, and position InDebted as the partner of choice for innovative collections and receivables management solutions. This is a high-impact, target-driven role for an ambitious sales professional who thrives on building relationships with C-suite and senior decision-makers, navigating complex sales cycles, and consistently delivering results in a competitive market. Reporting Structure This position reports directly to the Managing Director, Australia – a newly appointed strategic leadership role focused on accelerating InDebted's growth trajectory across the Australian market. As a key member of the Australian team, the Business Development Manager will work in close partnership with the MD to execute our ambitious expansion strategy. This role is instrumental in taking InDebted to the next level – driving market penetration, establishing InDebted as the category leader in innovative collections solutions, and building the foundation for sustained growth across Australia. You will have direct access to senior leadership, significant autonomy in shaping sales strategy, and the opportunity to make an immediate, measurable impact on the company's success. This is a career-defining opportunity for a sales leader ready to be part of something transformational.

InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good. Founded in Australia, today we're a team of over 400 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human. At InDebted, we’re reimagining the collections industry by putting the customer at the center of everything we do. Through our digital-first, empathetic approach, we help businesses recover outstanding balances while preserving — and even strengthening — customer relationships. Our First and Third-party technology-driven platforms deliver compliant, scalable, and human-centric debt recovery solutions across multiple global markets. As we expand our U.S. presence, we’re seeking an experienced and well-connected VP of Sales to accelerate our growth trajectory and help shape the future of our North American business. Role Overview This is a new role at InDebted USA Inc. and an exciting opportunity for an experienced business development professional to shape and scale our U.S. growth strategy and function. You will play a pivotal role in driving InDebted’s commercial expansion across the United States. You’ll leverage your deep industry knowledge, strategic insight, and established professional network to identify, develop, and close new business opportunities — particularly with enterprise and mid-market clients in financial services, telecommunications, utilities, and fintech. You’ll work cross-functionally with our Compliance, Client Solutions, Product, Engineering, and Operations teams to deliver best-in-class client experiences while helping define our commercial strategy in the U.S. market.

InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good. Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human. Role Overview Join us as a Customer Account Manager where you will play a pivotal role in transforming the way we handle debt recovery and customer experiences with debt. Utilise your exceptional verbal and written communication skills to engage customers empathetically and negotiate optimal repayment solutions that respect their circumstances and meet our customers needs.