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Debt collection in 2025: trends, technologies and opportunities

What will shape debt collection in 2025? In 2024, we saw the debt collection industry navigate significant change. Rising delinquency rates, economic uncertainty, and rapid technological evolution reshaped how businesses approach debt recovery. As we look toward 2025, these themes aren’t just persisting — they’re intensifying.

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Digital debt collection

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AI & machine learning

Digital debt collection

Regulation & compliance

Economic impact

Consumer trends

Global expansion

Strategy

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5 reasons digital debt collection improves collections performance

We’ve found that by communicating with customers over digital channels, rather than a traditional-only strategy such as calling and sending letters, collections performance increases by 40%. If that’s not enough to convince you, here’s some more reasons on why it’s time to shift to digital.

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Debt collection in 2025: trends, technologies and opportunities. What will shape debt collection in 2025?

Based on our analysis of key market trends, and supplemented by insights from industry leaders and experts who are actively shaping the future of collections, here are our predictions for how the debt collection industry will evolve in 2025. We hope it’ll help you to plan effectively for the year ahead.

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12 mins read

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Is debt collection right for your subscription business? Weigh up these pros and cons.

If you’ve never worked with a debt collections partner, the prospect might feel a little overwhelming. We get it — there’s a lot of unknowns to deal with. While collections can be a game-changer for increasing subscriber retention and recovering revenue, weighing the pros and cons is essential.

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Why 86% of customers prefer to self-serve in debt collection

Stay on hold or do it yourself? Self-serve is the new standard in debt collection. See why it’s a win-win for your customers, and your business. When was the last time you called your bank to transfer money? Have you ever contacted customer service to check your account balance? How do you pay off your credit card each month?

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4 mins read

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5 reasons why leading subscription businesses partner with InDebted

Subscriptions have become a mainstay of households across the globe. In the US alone, the average consumer spends $924 on 4.5 subscriptions each year. As the industry continues to experience rapid growth, consumers expect more than just access to a service or product – they look for convenience, flexibility and value.

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Your RFP template for selecting an innovative debt collection agency

We asked collections experts Justin Parker from 2nd Order Solutions, and Hugo Rajotte, VP of Growth at InDebted, what they look for to identify an innovative debt collection partner. Here, we outline six of their top criteria.

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4 mins read

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5 expert-backed tips for working with multiple collection agencies

How do you get the most value out of partnering with collection agencies? With over 30 years of experience in collections leadership spanning organisations such as SoFi, Citi and Upstart, there’s no better person to ask than Justin Parker, Senior Advisor at 2nd Order Solutions. So we invited him to join Josh Foreman, our CEO & Founder, as well as Tracy Glen, our Chief Client Officer, to share what he’s learned in this episode of Better Debt: Innovating and diversifying your collections panel.

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AI debt collection vs. traditional methods: what's different?

While traditional debt collection is increasingly seen as out of touch, a new generation solution is disrupting the landscape — AI-powered debt collection. It puts the power back into customer’s hands, to manage their debt their way.

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Improving collections strategy by 30% with machine learning

Machine learning (ML) models are a form of artificial intelligence. They use large amounts of data to generate insights and predict specific outcomes. But the real beauty behind this technology is that the models automatically improve in real-time, as they receive more data.

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6 mins read

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The state of financial wellbeing in Australia, the United Kingdom and the United States, and how collections can support

Across three of our biggest markets - the United States, United Kingdom and Australia, detailed hardship and financial wellbeing insights have recently been shared by key industry and regulatory bodies. Let’s unpack them to explore the statistics that every creditor should know in 2024, how they’re affecting your customers, and how your collections can go further to support.

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7 mins read

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Google and Yahoo spam updates: How we achieved a spam rate of 0.2%

Our spam rate sat at 0.5% on average - far lower than industry standard for collections agencies, who have spam rates of 5-10%. However to further protect our email delivery rates and minimise impact to email collections, we set a goal of reaching 0.2% spam rate.

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How we use AI to increase email payments by 32%

In September 2023, we launched our custom built AI copywriter to write outgoing email customer communications. Marking the latest milestone on our AI journey, it’s taking collections intelligence and personalisation to even greater heights. Six months later, let’s dive into its performance and impact to date.

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