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LATIN AMERICA

A new standard for technology-driven collections

High-growth Fintech and BNPL organisations such as Aplazo choose InDebted’s AI-powered recovery solutions to get their customers back on track.
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  • Personalisation

    Personalisation

    Using Machine Learning and AI, every customer’s journey is tailored to their unique preferences and behaviours.

  • Ease and flexibility

    Ease and flexibility

    With an empowering omnichannel experience, 86% of customers resolve their accounts digitally.

  • Experience

    Experience

    Our agents are backed by the right incentives – with an average 4.9 star rating from 2,500 customer reviews.

For future-thinking organisations

  • Machine Learning

    Informed by our Data Lake of over 1.8 billion customer insights, every step of each customer’s journey is responsive to their preferences.

  • Flexible payment options

    From digital wallets to customisable payment plans, empower your customers with sustainable options for every situation.

  • Frictionless experience

    Built for ease and convenience, our Customer Portal and omnichannel engagement remove barriers to resolution.
    Customer portal
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“We are thrilled to partner with InDebted as we continue our journey to redefine financial empowerment in Mexico. Their innovative, consumer-first approach to debt collection aligns seamlessly with our values of transparency and trust.”

Angel Peña

Angel Peña

CEO

Trusted by leading businesses

High-growth organisations partner with InDebted to offer their customers a modern collections experience.

See the customer experience

InDebted enters the Mexican market, partnering with APLAZO.MX to revolutionise debt collection in the region

Published on 15 January 2025
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Published on 15 January 2025

InDebted enters the Mexican market, partnering with APLAZO.MX to revolutionise debt collection in the region

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Our operations
Global outlook, local expertise

  • As Founder and CEO, Josh has led InDebted from a startup to a high-growth industry disruptor. His strategic vision of merging cutting-edge technology with customer-first solutions has redefined industry standards, transforming InDebted into a global leader that's revolutionising how businesses manage collections.

    Josh Foreman

    Founder & CEO

  • Josh has over seven years of hands-on experience leading programs and operations across banking, scale-ups and start-ups. He has played a key role in InDebted’s global expansion into the USA and LATAM, led acquisition integrations, and scaled global operations. In his current role, he supports new markets and drives strategic initiatives.

    Josh Stephens

    Head of Customer Experience

  • Stuart is an experienced sales and strategy leader, with previous roles at Macquarie and Go Cardless. At InDebted, he leads systematic new market entry – from region identification through to launch execution. Supported by creating strong relationships with market leaders, Stuart drives our global expansion strategy.

    Stuart Ahmet

    Growth & New Markets Lead

Industry-trusted compliance

  • Compliant by design

    Local regulations are built into our infrastructure by code, ensuring collections activity is consistent with applicable laws and regulations.

  • Customer engagement

    Our Customer Experience team are backed by the right incentives, custom training, robust Quality Assurance, and weekly coaching.

  • Enterprise-grade security

    Secured to global standards including ISO, SOC 2 and PCI alongside our tenured Risk and Compliance team, our solutions keep your business and customers protected.
    Access our Vanta Trust report
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