Based on our analysis of key market trends, and supplemented by insights from industry leaders and experts who are actively shaping the future of collections, here are our predictions for how the debt collection industry will evolve in 2025. We hope it’ll help you to plan effectively for the year ahead.
Better Debt
Bringing together all corners of collections to share market insights and new perspectives, Better Debt shines a light on advancement and innovation in our industry. Watch past recordings or see future events to join the conversation live
US politics & regulation: what collection leaders need to prepare for 2025
How are recent political events and regulatory updates going to affect the US collections landscape? Find out in this episode. With Josh & Laura
Get to know Kristyn Leffler, InDebted's new Chief Product Officer
Join InDebted's CEO Josh Foreman in conversation with Kristyn Leffler, our newly appointed Chief Product Officer, as they explore her vision for product innovation and global growth at InDebted. With Josh & Kristyn
Innovating and diversifying your collections panel
Diversifying your collections operation can improve customer experience, minimise risk and innovate your collections. Everything you need to know about finding the right partner, driving performance and comparing vendors in the latest episode of Better Debt. With Josh, Tracy & Justin
Our Collections insights
Guides, resources and data you can use to take your collections to the next level
12
min readDebt collection in 2025: trends, technologies and opportunities
Key predictions and expert insights on where the collections industry is headed in 2025.
3
min readIs debt collection right for your subscription business? Weigh up these pros and cons.
Sending your subscribers to collections? We answer your most commonly asked questions here.
5
min read5 reasons why leading subscription businesses partner with InDebted
InDebted is the trusted solution with five-star reviews, industry-leading performance, flexible payments, self-serve and personalisation that keeps your subscribers happy.
6
min readThe revenue impact of failed subscription payments — and how to recover it
The hidden costs of unpaid subscriptions may be doing more damage to your subscription business than you think.
Client stories
Read our Client Success stories and discover why InDebted is the collections partner for leading organisations
Product blog
Keeping you in the loop with our product releases, performance updates, and future plans
4
min readGoogle and Yahoo spam updates: How we achieved a spam rate of 0.2%
Collections emails impacted by new spam requirements? See exactly how we achieved a user-reported spam rate of 0.2%.
1
min readHow we use AI to increase email payments by 32%
Collections communications not landing with customers? See how AI-written collections emails increase payment conversions by 32%.
4
min readThe ins and outs of our Product Roadmap
Get the inside scoop on what's in store for our product, Collect this year.
4
min readWhy 86% of customers prefer to self-serve in debt collection
Stay on hold or do it yourself? Self-serve is the new standard in debt collection. See why it’s a win-win for your customers, and your business.
Newsroom
Stay on top of our big news, announcements and recent media coverage
InDebted announces acquisition of Receeve to transform enterprise collections market
As financial institutions seek modern alternatives to outdated collection methods, this strategic acquisition enables InDebted to service the entire collections lifecycle — from pre-delinquency through to resolution, with Receeve optimising internal debt collection strategies through data analytics and machine learning.
InDebted appoints Kristyn Leffler as Chief Product Officer
Strategic hire brings fresh perspective and deep industry expertise to accelerate InDebted's AI-powered transformation of collections.
InDebted secures $60 million to continue transforming global debt collection
Australian-founded global fintech, InDebted, today announced the completion of its A$60 million Series C capital raise.
Strengthening our Legal, Risk and Compliance function
We’re proud to have not just one, but two highly regarded leaders in the Risk, Compliance & Legal remit at InDebted. Laura White has joined InDebted as Chief Risk and Compliance Officer, while Tim Collins has been appointed as General Counsel.
Inside InDebted
Stories about our team, culture, and purpose to change the world of consumer debt collection for good
How we built a 5-star Customer Experience team
Traditional debt collection isn’t renowned for a great customer experience, but at InDebted it’s core to what we do.Changing the debt collection industry for good, one positive experience at a time
Read why 2,000 customers rate InDebted as the top collections agency in the worldReflecting on 20 years in the collections industry and embracing a new chapter
With almost two decades of experience, read Tracy Glen’s reflections on her time in collections and where the industry is headedTaking the shame out of debt and putting the human back in
Read why 2,000 customers rate InDebted as the top collections agency in the world