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Customer portal
United Kingdom
Collect better in the United Kingdom
Experience an example customer journey in our Collect solution, with different paths available depending on how you choose to manage your debt
See how Collect supports customers to resolve their debt sustainably using our integrated affordability assessment
United Kingdom
Explore how customers can self-serve their debt management, from paying in full to customisable payment plans
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Related resources
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How we use machine learning to create 20% higher email payment conversion rates

Ensuring that an email reaches your customer’s inbox at the perfect time is essential to optimising open rates, and driving higher payment conversions. To find the perfect time to send customers collections emails that prompt them to take action and start their recoveries journey, InDebted has launched a new machine learning model.

Minutes

3 mins read

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UK financial wellbeing in 2024: How can collections support customers through tough times?

Now that 2024 has come around, real GDP has grown — but consumers remain under strain. Research from Money Advice Trust in June 2024 found that after inflation fell to its 2% target, 13% of UK adults — equivalent to 6.8 million people — say they are struggling to meet day-to-day costs

Minutes

4 mins read

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Why 86% of customers prefer to self-serve in debt collection

When was the last time you called your bank to transfer money? Have you ever contacted customer service to check your account balance? How do you pay off your credit card each month? When money can be managed online or through an app, why shouldn’t paying back debt be the same? Let’s unpack what self-serve actually means in debt collection, and how it empowers more customers to pay back their accounts faster and easier than ever before.

Minutes

4 mins read

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