SUBSCRIPTIONS & PAYMENTS
Finally, a solution to recovering open debt
Overdue payments could be costing over 10% of your annual revenue
“Customer experience is critically important to Trustly, and InDebted's omnichannel collections approach is core to how we support our loyal customers when something unexpected happens.“
Rakesh Teckchandani
Senior Director Risk Product
Modern collections for customer-centric brands
Companies such as Trustly, Klarna and Turo partner with InDebted to empower customers to manage their overdue balance, their way.
Led by technology, with a human touch
Personalised outreach
Machine learning models engage based on each customers’ preference, with friendly messages that drive high engagement.Omnichannel engagement
A streamlined customer experience, enabling customers to self-serve their debt, their way.OmnichannelUp to 40% increased liquidation
Empathetic, effective and intelligent strategy that outperforms traditional debt collection methods.
Reactivate failed payments back into returning customers
A better experience
Re-engage churned customers and boost lifetime value, with an intuitive digital-first journey.
86% of customers self-serve
Built for ease and convenience, with no unnecessary pressure or friction.
Flexible payment options
Empower your customers to customise a payment plan, with sustainable options for every situation.
Supported by people who care
Our team is here to support – with an average 4.9 star rating from 2,500 customer reviews.
Trustly partners with InDebted to uplift their collections performance 20x
Challenge
- 2023 was a year of rapid growth for Trustly, reaching $58 billion in annual transaction value – a 79% YoY increase.
- In this period of growth, their monthly collections referrals increased 12x.
Impact
- Trustly’s collections performance increased 20x, successfully recovering $4 million USD in otherwise lost revenue.
- During this period, 70% of Trustly’s paying customers self-served their accounts, and 4 out of 5 have resolved their balance in full.
“We want to empower our customers to resolve their overdue balances in a way that truly works for their circumstances. InDebted makes that seamless. Finding a collections partner that can support our growth, while still providing an exceptional experience for our customers is a win-win.“
Rakesh Teckchandani
Senior Director Risk Product
Analyse engagement and recovery performance
Contingent pricing model
Commission is based on your account volumes, balances and implementation specifications.
Easy onboarding and implementation
Led by our dedicated onboarding team, with integration options and time frames determined by custom requirements.
Enterprise partnership
Your dedicated account manager is on-hand to maximise your experience, and ensure ongoing performance.
Trust & compliance
ISO certified, SOC 2 and PCI compliant, with licensing in all operational markets.
“Partnering with InDebted has saved us the time, cost and inefficiencies of needing a new supplier in every region. InDebted is a key part of us delivering our customers a better way to shop, globally.“
Jan Hansson
VP, Collections
The only third-party AI driven collections solution with a multi-national presence
