NORTH AMERICA
The market-leading collections extension in the United States and Canada
Performance
AI and machine learning predict the best way to recover accounts across all ages and balance sizes.
Scale
The only solution you need for a world class outsourced collections operation, scalable across multiple jurisdictions.
Engage
Empower your customers with an omnichannel collections experience, available in both English and Spanish.
Multi-layered compliance
One world-class solution
Fully licensed and compliant with credit collections laws throughout the United States, including New York City.Customer engagement
Our agents are backed by the right incentives, custom training programs, robust Quality Assurance and weekly coaching.Industry-trusted compliance and security
ISO certified, SOC 2 and PCI compliant, while our experienced compliance team works to ensure that your business—and customers—are protected.Access our Vanta Trust report
“Customer experience is critically important to Trustly, and InDebted’s omnichannel collections approach is core to how we support our loyal customers when something unexpected happens.”
Rakesh Teckchandani
Senior Director Risk Product
Up to 40% higher liquidation than traditional methods
86% self-serve rate
Make it easy for customers to resolve their balance, their way - without needing to speak with an agent.
See it in action
A better customer experience
Our team is here to support – with an average 4.9 star rating from 2,500 customer reviews.
Learn more
59% higher Spanish liquidation
Connect with Spanish (MX) customers across voice and digital channels.
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Trustly partners with InDebted to uplift their collections performance 20x
Challenge
- 2023 was a year of rapid growth for Trustly, reaching $58 billion in annual transaction value – a 79% YoY increase.
- In this period of growth, their monthly collections referrals increased 12x.
Impact
- Trustly’s collections performance increased 20x, successfully recovering $4 million USD in otherwise lost revenue.
- During this period, 70% of Trustly’s paying customers self-served their accounts, and 4 out of 5 have resolved their balance in full.
“We want to empower our customers to resolve their overdue balances in a way that truly works for their circumstances. InDebted makes that seamless. Finding a collections partner that can support our growth, while still providing an exceptional experience for our customers is a win-win.”
Rakesh Teckchandani
Senior Director Risk Product
Kristyn Leffler
Chief Product Officer
Laura White
Chief Risk & Compliance Officer
Brad Bone
Managing Director, US
Jag Khangura
Managing Director, CA
Find licensing information where you operate
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Enter into a new era of voice intelligence
Intuitive campaigns
Fine tune outbound calls to those who prefer them with personalised offers and better outcomes.
Training & incentives
Create positive conversations with a team that’s incentivised on consumer outcomes, not dollars collected.
Flexible payment options
Set customers up for success with repayment options that work for every situation.
