CUSTOMER PORTAL
Empowering your customers
Payment options to fit every situation
Designed for ease
Our customer portal provides a seamless experience, with customisable payment plans, full payment options, flexible payment methods, and much more.See how it worksSecured to each customer
With unique secure codes provided for each individual customer in every communication, providing instant and easy access.Digital wallet payment options
Integrated with Apple Pay and Google Pay, customers can resolve their balance in a few steps through contactless payments.Payment plan reminders
The portal integrates with Apple, Google and Outlook calendars to ensure customers can prepare for their next payment plan instalment.
The better choice for customers
86% global self-serve rate
4 out of 5 customers referred to InDebted resolve their account by self-serving through the portal, and without speaking to an agent.Exceed customer expectations
Future proof your collections and meet the needs of modern consumers by providing self-serve, digital first, easy experiences with InDebted.Learn about omnichannel
Built for high-growth or global organisations
- By empowering customers to self-serve, we reduce agent dependency and boost efficiency—all while maintaining personalised support. For the one in five customers who reach out for assistance, our 5-star Customer Experience team is always ready to help.
A scalable third-party solution, with no compromise on performance or customer experience
Multi-regional: United States, United Kingdom, Australia, New Zealand, Canada, Mexico- Multilingual: English, French Canadian & Spanish (US & Mexico)
- Supports uncapped account volumes
- Regulatory requirements built in by code
- Friendly Customer Experience team providing omnichannel support
I was so surprised how easy and user-friendly it was to set up a payment plan, even though I made a mistake when initially setting up my account lol. However, I was ever more surprised by how helpful the live chat was. Nhie was efficient and amiable, and helped resolve everything super fast. Totally changed my perspective of debt resolution haha.
I found out one of my kids had got a loan in my name. I was so cranky and avoided loan repayments. InDebted made it so easy for me to set up a minimum payment plan I could do myself without speaking to a person, the support and privacy I received from InDebted made me want to continue paying off my debt. Thank you InDebted
Specifically, the operator in my case was exceptionally professional and kind. She found the solution to my request and accompanied me throughout the entire process. It makes a difference... because many collectors do not have these qualities. Much more than excellent. Thank you Angie B.
... InDebted made it so easy for me to set up a payment plan myself, without speaking to a person. The support and privacy I received from them made me want to continue paying off my debt. Thanks InDebted for making it easy.
Accelerating collections through ease and self-serve
Payments
Payment plans
Customisable dates, payment amounts and scheduling
Pay in full
Easy balance resolution in just a few clicks
Multiple payment options
Google Pay, Apple Pay, direct debit, debit card and more
Discount offers
Tailored discounts and settlement campaigns
Account management
Manage payments
Customers can self-manage updating their payment plan and payment details
Track progress
Customers gain a sense of achievement watching their balance decrease
Calendar reminders
Helping customers prepare and budget for their next payment plan instalment
Support
Help centre
Instant answers to common questions and inquiries through our online knowledge base
Live chat
Customers can connect with us through live chat on the website or customer portal, with multiple additional contact options available
